Cancellation Policy

The contracting party acknowledges that the services ordered from generatio are work which must begin as soon as possible with the registration of the sample or with the arrival of the order data in order for the results to be communicated as soon as possible. The revocation of a service ordered from generatio can therefore only be pronounced if it is associated with a sample that has been newly announced for registration AND the sample concerned has not yet been registered with generatio. For orders placed online, a 2-week right of withdrawal applies by law. The contracting party acknowledges that the orders placed via a user account are services according to its requirements within the meaning of the law and that the right of withdrawal is therefore not applicable.